Best Western Plus Congress Hotel en Yerevan

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comentarios 5

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  Heikki Lehtonen

  :: 07 September 2025 09:36:25

  The hotel is located in a very central location. I had a warm welcome by the receptionists when I checked in, and they made me feel indeed welcome in the hotel. Everything works well in the hotel, except one thing - parking. I wanted to reserve parking in the hotel, but it turns out to be impossible. It is a congress hotel, where there are a lot of guests and visitors, and in the reception I was told that they can try to keep a spot for me, but can't guarantee it. In the evenings it was possible to find a place where to park, but during the daytime, it was close to impossible. So, if you need a hotel with a guaranteed parking space, you should stay somewhere else. However, if parking is not needed, I can indeed recommend this hotel.

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  Sam Sam

  :: 28 July 2025 06:07:45

  SCAMMERS!!!!! They know tourists who pay online and go to their hotel can’t visit or search for other hotels right away, thus they make you pay extra before giving you the room. They forcefully made me pay twice the price of my room. • Andrea Ferrari – General Manager • Gayane Kocharyan – Director Worst managers ever at this hotel!!! Never go to this hotel if you don’t want to lose money

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  vismi chithung

  :: 22 July 2025 19:24:41

  I had a wonderful stay at Best Western Plus Congress Hotel for 3 Nights.The staff were so helpful,the lady in the front desk even help me to booked a taxi on the day of my arrival.The room was very comfortable.I really enjoy the breakfast buffet.Edgars the bar man was very kind and polite.The location was perfect,just a few walks from all major attractions.Highly recommended to anyone visiting Armenia

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  Lewis Deaves

  :: 04 June 2025 22:09:44

  Absolutely awful service. Room service was non-existent. Always delayed. They tell you the kitchen is open until 11pm but then they have to run around trying to find someone to actually staff the kitchen. What a mess. I even called the reception and simply asked for a bottle of water because there was none in my room. I waited patiently. Not only did they take more than 45 minutes to deliver it, but I had to call them and ask them more than three times. Very disappointing and very poor service.

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  Farhang Mofidi

  :: 31 March 2025 17:25:49

  Initially, I must acknowledge that the hotel’s location with easy access to various parts of the city—and the beautifully designed modern lobby are definite positives. However, my overall experience has been utterly disappointing. The housekeeping service is extremely poor; it seems the staff have not received proper training. Every time, the bath towel is forgotten and only a small towel is provided. Moreover, pillow covers and bed linens are not replaced even after several days. Another issue lies with the room’s complimentary items: dirty cups are left in the complement area, and the cups we used are never re-cleaned. The breakfast service is also problematic. The plates are stored in a low cabinet that forces guests to bend down to retrieve them—an awkward and poorly thought-out design that detracts from the breakfast experience. Additionally, the tea and coffee station is not properly replenished, and room cleaning is far from acceptable. What’s more, despite raising these issues with the reception on three separate occasions, we received a laughable response—apparently, they believed we had placed a “do not disturb” label on our door. The rooms are small, and contrary to expectations, the staff are neither friendly nor do they smile. The hotel’s entrance is also problematic: there are no automatic doors or doorman, so entering requires opening two old glass doors—a real hassle when you’re managing a stroller and a child. Furthermore, in the mild spring weather, the heating/cooling system works only for heating, and the breakfast is extremely subpar; even hot fried eggs are not served. The overall demeanor of the staff leaves much to be desired. I would not recommend this hotel to anyone. It is astonishing that it holds such a high rating on Booking.com—the high score completely misled us. When we finally requested to speak with the manager, the reception staff obstructed the conversation with nonsensical responses. After six days of staying here, I am deeply disappointed with my choice.