Evocabank Tumanyan Branch in Yerevan

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kommentare 5

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  Demid Morozov

  :: 21 August 2025 20:02:13

  Nice branch — the queue moves quickly compared to other banks. I was able to complete everything in under 20 minutes, even without the Earlyone pre-booking. The staff are polite and efficient. Highly recommend.

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  daniella villalobos

  :: 16 April 2025 12:13:57

  The worst bank! I've been trying to open a bank account for a month, and they simply have no idea what they're doing. I don't recommend it. Their English leaves something to be desired.

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  Eugen Pod

  :: 22 August 2023 11:31:52

  My personal experience with this branch is very positive: in the end all my requirements were fulfilled and all the problems were solved. It took time, patience and openminded approach, which I was prepared for, considering my case (a foreigner and a business customer with a non-trivial business). From the customer's perspective: 50% of the delay comes from the loosely designed backoffice processes (almost every operation is done only with an obligatory manual approval from "central office"). More automation and a better branch autonomy would greatly benefit the customer experience. 30% of the delay comes from lack of clarity in internal guides and misscomunication: I was given 3 different answers for the same question (which login methon shall my accountant use to connect to the corporate account) in the scope of 1 week, and each time the answer came from the "central office". They even issued a hardware digital pass once just to take it back after 4 days: it worked fine, but they "were not allowed to give it to foreigners". I'm patient and do know, that the local stuff is not to blame here, but the sitiation itself is both annoying, confusing and costly for business. 20% of the delay comes from either lack of training, weak corporate culture or the lack of experience: on several occasions I had to suggest a solution on my own to make things happen or come back and push them to escalate the issue with "central office" just to learn, that the issue was either resolved yesterday or I had to provide something, but was not notified about that. It is not really a big issue but rather a room for improvement though. Don't get me wrong: I would pick the stuff and professionalism of this branch over anu other bank in the whole Armenia, I didn't have any better experience in any other branch here.

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  Mohammad Javad Nasrian

  :: 16 March 2023 20:37:40

  It’s one of the best bank in Armenia. But there is no western union for money transfer in this country.

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  Hanin L

  :: 12 September 2022 19:29:52

  The worst bank I've been to. They make you wait for hours. The service is very slow. I don't understand how this bank functions!